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Office Policy

Billing Policy

Our practice is committed to providing the best treatment for our patients and we charge what is usual and customary for our area. We accept most insurance plans. You are responsible for co-pay, deductibles, past due balance and pay for non-covered services at the time of your visit. We accept cash, check and credit-cards for your convenience.

Private Pay or Commercial Insurance (HMO and PPO plans)

Patient is responsible for all deductibles and co-pays

Medicare, Medicare Advantage & Supplement plans and Medex

Medicare Insurance plans are accepted. The patient is responsible for the annual deductible, as well as, 20% not covered by Medicare. Medex, Medicare Advantage and Supplement plans varies and you are responsible for any balance.

MassHealth Plans

We participate with Mass Health Standard plan (PCC) and Tufts Health Direct plans. Claims will be submitted directly to the participating plan.

Payment is expected in full for patients without Insurance Coverage at the time of service. Payment plan may be discussed with office manager.

If you have any questions about our billing policy or need clarification, please call the billing office at 781-769-3113 Ext 234.

Cancellation Policy

Please call our office 24 hours in advance if you are unable to make your appointment or would like to reschedule. Unless an appointment is cancelled 24 hours in advance, our policy is to charge $25 after the second missed appointment.

Note: If you are more than 15 minutes late, we will notify your provider to see if they can still see you. If not, you will need to reschedule your appointment.

Please bring your Insurance card at each visit.

Medication Refill Policy

Please be aware that our office requires a 24 hour notice to refill medications. Although we make every attempt to complete medication refills the day of your request, we cannot guarantee this. The number of refills given to you by your physician is usually sufficient to last until your next appointment and refills may not be authorized without proper follow-up.

You can expedite this process:

  • Let our medical assistants know during your visit of all upcoming refills needed.
  • Call your pharmacy for all refills so that the pharmacy can contact us directly. This insures that your refill will be accurate and efficiently handled.
  • Fill in your pharmacy number on your patient paperwork in case we need to contact your pharmacy.

Medical Records Policy

In order to request a copy of your medical records, please fill out the form below and bring to the practice or fax it to us at 770-740-9338 and we will submit it to the copy service. Please allow two weeks for this to be completed.

Office Hours

  • Monday: 8am to 5pm
  • Tuesday: 8am to 7:30pm
  • Wednesday: 8am to 5pm
  • Thursday: 8am to 5pm
  • Friday: 8am to 5pm
  • First Saturday of the month: 8:30am to noon
  • Lunch Hour Closed: 12pm – 1pm
For more information Contact Us at Phone: 781.769.3113
Fax: 781.769.8729


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